1. 30% – The Percentage of Customers Who Will Book OnlineOn average, 30% of customers choose to book appointments using Street2Fleet when the only other option is to call. This number may vary if other options, like contact forms or live chat, are available on the website. Interestingly, some businesses have even removed these alternatives because the revenue generated through Street2Fleet significantly outperforms contact forms. This leads us to the next important figure. 2. 50% – The Revenue Loss When Customers Use a Contact Form Instead of an Online SchedulerA study conducted with Precision Garage Door of NJ revealed that businesses can lose up to 50% in revenue when customers…

Businesses with large service areas often create multiple zones and assign technicians to specific areas to manage the workload. While this approach seems logical, it can significantly reduce the critical availability of same-day appointments. We analyzed two key online scheduling metrics for a business that operated with multiple zones. May vs. July Metrics: May: Job Type and Zip Completed: 241 Selected an Appointment Time: 119 (49.38%) Appointment Confirmed: 85 (35.27%) July: Job Type and Zip Completed: 277 Selected an Appointment Time: 217 (78.34%) Appointment Confirmed: 169 (61.01%) Key Observations: In May, 49.38% of customers selected an appointment time, compared to 78.34% in July—a nearly 30% increase. The number of confirmed…

Frees up CSRS time because 20-30 of your customers will book themselves. They don’t need to take their calls or play email tag.Increases booking percentage – again, 20 to 30% of your jobs have a 100% booking average. No one books phone calls at 100% and Contact forms have disastrous booking rates. (link to contact form study)helps with dispatch – will book based on job type or skill type and does a lot of the routing for you. The last thing for the dispatcher to do is to match the right to the right job.There is a lot of evidence that many customers prefer to book online.There is a lot…